Meet the Team
Jo is the heart of JMR, as a natural communicator and genuine people person her passion for connecting with clients and candidates and building long term relationships is apparent in every interaction. Jo’s vast people network genuinely enjoy working with her as much as she enjoys working with them. Jo is the ultimate professional and her honest, straightforward approach is welcomed.
In 1999 Jo found her forte in recruitment, working within specialist vertical markets including Contact Centre, Business Process Outsourcing and Customer Relationship Management, Online, IT, Marketing and Finance across the UK, Europe, Australia, Asia and the US.
From her successful debut with UK market leader Hays, Jo’s career progression soon took her overseas to Australia in 2004 where she managed a team of 9 consultants delivering high volume recruitment solutions predominantly for the financial service and telecommunication markets. Choosing to specialise further, Jo then dedicated her experience in the recruiting of executive management professionals within the front/back office, CRM, and IT sales space across the APAC region for Curran & Associates.
In 2009 Jo returned to the UK to launch her own business, utilising her experience of executive management and professional recruiting doing senior search assignments globally, while continuing to add value where possible through her partnership with the People Effect team back in Australia.
Jo’s key strengths include a high EQ, relationship management, high integrity, diligent and thorough. Specialities include contract negotiation, business development, account management, consulting, designing, and executing recruitment strategies, negotiation, international search.
With her finger constantly on the industry pulse, and rarely being spotted without her headset on, Jo’s commitment and success rate is second to none.
‘Above and beyond’ is a phrase often associated with Lindsey. Clients value her dedication, high levels of integrity and professionalism, coupled with open, honest communication and a personable approach.
After completing a languages degree (yes elle parle français!), Lindsey soon began her career in recruitment with Hays. Whilst managing their regional sales teams, Lindsey gained a reputation as a highly regarded people’s leader, known for her listening skills. Her staff tenure was one of the highest in Hays with all team members progressing within the business into management positions. After 13 phenomenally successful years, Lindsey took a break from recruitment and became a partner in an audio engineering business, taking on an Operations, HR and Accountancy role. A few years later, keen to get back into recruitment, Lindsey joined JMR as Associate Director.
Predominantly working with UK based clients and organisations with growing overseas presence in the US and Asia, Lindsey has recruited all sorts of executive roles from senior management up to heads of, as well as working alongside clients to establish their own in-country acquisition teams.
A loyal, diligent, hardworking, and commercial business entrepreneur who builds long term profitable and sustainable relationships through a proven track record of delivery and success. Key strengths include needs analysis, matching solutions to requirements, creative problem solving, utilising networks, delivery over and above business KPI’s, P&L management, account management, acquisition and growth of new operations.
Lindsey’s portfolio and network are diverse, from L&D, training, and sales through to finance and financial services in sectors such as business intelligence, data analytics and ratings agencies – there is nothing she can’t do.
Associate Director - Legal
Susan gained her First-Class Honours law degree at a prestigious university in Australia before practising as a lawyer and litigator for 7 years, working for Australian magic circle firms. Susan’s Law & Sociology honours dissertation on the intersect between women and the law has fed a career-long focus on intuitive work practises.
With experience of working in all aspects of the legal sector, including: Top 10 firms, NGO’s, Chambers and in-house for an insurance corporation; specifically acting for lawyers in finance, medical, insurance and professional negligence cases, Susan has a unique take on multifaceted legal perspectives required across all legal spheres.
Interestingly, during a career break and family relocation to Malaysia, Susan successfully set up a creative design company across Asia, with a production line spanning wholesale and retail, with clients in Hong Kong and Singapore. After living in Kuala Lumpur, Susan relocated to the UK joining JMR Global in 2018 to head up our Legal Practice.
Susan not only brings insider knowledge and expertise from the legal sector, but vast business experience to her role at JMR Global. Her time in Australia, Asia and Europe uniquely equips her to offer search recruitment and strategic hires across in-house legal departments and Legal 500 firms in the UK and globally.
Building strong sustainable partnerships with both clients and candidates, Susan is known for her exceptional levels of service, grounded approach and understanding of client organisational challenges. Going the extra mile to offer career advice and insights to candidates through every step of the process, whilst working with clients to deliver exceptional legal specialists is what makes her tick.
Finding the ‘unicorn’ is Susan’s secret weapon – she will find the candidates other recruiters can’t. The combination of insights, industry knowledge and interpersonal skills enable an exceptional level of trust, allowing Susan to truly connect collaboratively with both candidates and clients.
Associate Director - HR
Lauren is a well-versed HR professional. She started her career at working for a negotiation company where, over several years, she learnt the global role of HR. This excellent foundation led her to spending time in Hong Kong and New York working as a HR Business Partner.
More recently, Lauren headed up the HR function for a large global recruitment firm, opening offices in multiple states of the US as well as in Spain, the Netherlands, Germany, Warsaw, and Australia.
After a short career break to have her daughter Emilia in 2020, Lauren joined JMR in April 2021 to put her skillset to good use.
Lauren is an asset to the JMR team, not only imparting her extensive knowledge of global HR practice to JMR’s clients but fulfilling her passion to match the right people with the right jobs.
With a thorough and friendly approach, Lauren’s natural communication skills and the ability to build and nurture relationships mean she is a hit with clients and candidates alike.
VP Global Sales & BD
Over the last twenty years Dan has worked and lived in many countries. Starting his career in Southampton, he then moved down under to Australia, working for Hays in Sydney before continuing his travels around the globe. Upon landing back in the UK, he moved to London and worked for a small boutique search firm.
Dan’s experience is vast, having moved in-house with Alexander Mann Solutions in 2007. During his time there he headed up the technology division in Europe for American Express, then went on to relocate to Switzerland and New Jersey for Novartis. Dan decided to stay in the US in a Director of Talent role for AMS.
2012 saw Dan return to the UK to head up sales for Verizon in Europe, a year later taking on an enterprise sales role within the business until 2018. After a short role selling SAS software in 2019, Dan then moved into a family business within the wellness and eCommerce industry.
Fast forward to 2021 and Dan has returned to the world of recruitment with vigour and joined JMR to play a key role in spearheading global sales search.
Amongst all of this, Dan is an avid music fan and has mixed many genres since his teens. His passion has seen him DJ across the world, from the UK and Europe to the US, Australia, and Asia. Anyone wanting to hear Dan live can tune into Radio Bath on Friday nights, as well as a bi-weekly residency in Warwick and some upcoming festivals.
Relationship building and stakeholder engagement is one of Dan’s greatest attributes, as well as sales, business development, and executing best practice for a solid foundational process.
Associate Director - Tech
Tracey-Ann, or TAG as she is known to friends and colleagues, has spent her career in tech recruitment. A true expert in sourcing, networking, and managing the careers of professionals who are at the top of their game along with providing suitable human capital solutions to tech companies.
With vast and successful experience working in the UK, Europe, the Nordics, Latin and North America, TAG is the go-to girl in tech and tech sales recruitment, search, and selection. TAG has helped many growing tech companies build their teams in new locations.
Partnering with leading technology, venture capital, defence, aerospace, public and private sector companies, and sourcing the right people for their projects is where TAG’s passion lies.
TAG is a genuine and active advocate for championing women in tech, her aim is to assist in making the next generation of women excited about the awesome possibilities in tech careers now and in the future. Championing women also extends beyond the tech arena as an active member of the Allbright Collective.
Clients and candidates alike love working with TAG. She’s the most hard-working recruiter you’ll meet, thorough, passionate and gets the job done with her 360-degree hands-on approach, thriving on the whole lifecycle of the recruitment process.
Always striving to pay it forward, TAG is a welcome asset to the JMR team.
AVP - Philippines
Aisha started her Recruitment journey in 2010 in Convergys (now Concentrix) Philippines where she learned the ropes of end-to-end Recruitment. An awarded Recruiter and was chosen in 2013 to be part of the team which jumpstarted hiring for Concentrix’s newly launched site in Davao.
In 2014, she joined QBE Philippines Shared Service Center and played an essential part of its Cebu site’s 1st year growth having conducted Job Offers and Pre-Onboarding sessions to over 500 employees. Her employment in QBE highlights her Corporate/Executive Recruitment capability, sourcing and recruiting for non-entry, technical, niche, up to Senior Managerial roles. Her stakeholder and collaboration skills helped her move to the Benefits Supervisory position, managing a team of 4, and overseeing the execution of government and company specific benefits for the firms’ over 3,000 employees in both Manila and Cebu sites.
However, Aisha always knew her forte is in Recruitment. In 2017, she joined JPMorgan Chase and Co. – Philippines, here she recruited for the firms’ telephone bankers, helped with a number of Corporate/Executive requirements, and was part of a new Line of Business migration project.
After an almost 2-year break, focusing on being a first time mom, a homemaker, and her small retail business – Aisha is back on her Recruitment career track and joined JMR in August 2021.
Aisha brings in her eager approach and vibrant energy, plus her knowledge of the Philippine culture, client, and candidate landscape – making her a gem in the team.
Global Account Manager
Abbi is a global account manager extraordinaire!
Fluent in French, Abbi started her career in a bilingual role at Kodak doing French Accounts Payable. Abbi then moved through the business working on SAP implementation projects, initially from the user side for Kodak’s finance team and then as a business analyst and subject matter expert for their IT department.
During a career break, Abbi identified a gap in the local market and set up and ran her own highly successful business in childcare whilst her own children were little, studying for and gaining a Masters in Education at the same time.
It was in 2015 that Abbi joined JMR Global, initially as a researcher. She flourished dealing with candidates and clients and now works as Global Account Manager for some of our larger accounts dealing with roles £75k base upwards across the US, UK, mainland Europe and Australia.
Her pace of work is hard to keep up with, as well as being detailed and efficient. As a LinkedIn certified professional recruiter, she is highly skilled in executive search and sourcing. Abbi is adept at helping both the candidate and the client to be proactive in their search and to position themselves more competitively within the global job market.
An incredibly thorough, thoughtful, and passionate member of the JMR team, Abbi will pull out all the stops to meet a deadline.
Head of Marketing
After taking classes since her late teens, in 2012 Nicola also set up her own bespoke jewellery business part time, taking commissions for precious and semi-precious pieces. Although these days she only makes for pleasure, preferring an organic design process over prescriptive pieces.
Fast forward to summer 2020 and Nicola joined the team at JMR, working initially on the website, content and looking ahead to future strategy.
Courtney fell into HR in the City and progressed quickly to a HR Advisor role, managing relationships at Director and VP level and supporting employees internationally and in the UK. Her next role was in field marketing as an HR generalist looking after 400 employees, servicing the entire employee lifecycle. Courtney joined the JMR team after a career break and is now supporting roles across the US, UK and mainland Europe.
We act as Recruitment Business Partners becoming a natural extension of your business and support you throughout the process.
We match you with a company that not only fulfils your job requirements but fits with your personal values and ethos as well.
CLIENT SERVICES & BUSINESS DEVELOPMENT MANAGER AT TRANSCOM
Jo MacDonald is the most organized and thorough recruiter I have had the opportunity to work with. Jo’s meticulous approach to the sharing of knowledge made my experience with her productive and satisfying. Due to the time difference, I was worried that key elements in the process would be lost, and or forgotten, however Jo continuously proved me incorrect. She made herself available at all agreeable hours and was painstakingly prepared every time we spoke. Jo’s comprehensive group of business connections allowed the process to move efficiently and effortlessly while working together. It’s not often you find a person both so exceptionally talented as well as exceedingly motivated to find the proper candidate for a certain position. She managed my expectations while delivering honest and frank feedback. Most critical is her unwillingness to simply fill a position. Jo believes that it is her job to find that perfect person, and in doing so, holds herself to an extremely high standard. I cannot recommend her highly enough.
MANAGING PARTNER AT THE GAP PARTNERSHIP
Jo is a fantastic recruiter, and I recommend her without hesitation. Jo has placed me in a dream job; a role which fits my career objectives, and where I am a cultural fit. Importantly, I am contributing to my employer's strategy and have done so from the word go. Jo is a skilled networker, with a wide established network. In fact, Jo placed me in my current role (based in London) from my home in Australia. Jo is open, honest and straight-talking. I trusted throughout the process that Jo was balancing the needs of her client with my needs as a candidate. Jo communicates well and kept me updated throughout the process, including discussing things at all ends of the day and night. This meant that I had all the information I needed to succeed, and that my current employer filled a role! Jo's strengths are her ability to understand the culture in place the ensure fit as well as the technical requirements the role calls for. In the event I ever choose to move on, I know who I'll be calling.
SENIOR MANAGER BUSINESS DEVELOPMENT AT LEGO GROUP
Lindsey and her partner Jo are phenomenal! They were knowledgeable, diligent and incredibly helpful throughout the process. Working with them was a pleasure from day one, and I was continually amazed by their commitment and level of support. They were a true partner and valuable resource. I would highly recommend them to both candidates and organizations alike. They are consummate professionals and would be asset to any team. I hope to have the opportunity to work with them again in the future.
SENIOR DIRECTOR, STRATEGIC ACCOUNTS AT REVTRAX
I have worked with Jo in both the capacity of being the candidate and the recruiter. I have found that in dealing with Jo, that her personal touch when dealing with her candidates and clients is one of the key things that separate her from the rest of the pack and make her such a fantastic recruitment provider. Even though Jo is based on the other side of the world, distance is no boundary and I find her to be accessible and flexible with timings. Jo gives clear communication about the job brief and company, manages my expectations, and is very open and honest about the roles and candidates. It is clear that Jo has high integrity, which ensures me that both the candidate and the client win. I have no hesitation in recommending Jo to anyone who might be either looking for a strong candidate to fill a business need or who may be looking for another opportunity for themselves.
EXECUTIVE DIRECTOR AT TELETECH
I had the pleasure of working with Jo several months ago, when she approached me with a job proposition that was an exact match for my skills and experience. Throughout the whole selection process she was prompt with providing updates and feedback and was open and honest in her communication. Jo built a relationship in a very short time and created an atmosphere of trust, where I felt she was also working in my best interest, while aiming to deliver the right fit of her client. Jo managed expectations extremely well and would provide useful advice in a delicate and adequate manner, when and where needed. I would confidently recommend her to anyone looking for partner to manage their career move.
HEAD OF BULGARIA OPERATIONS, SITE DIRECTOR AT WILLIAM HILL
Jo is one of the rare breed of recruitment consultants who actually understand what senior executives need. She has a wide range of contacts throughout the contact centre and BPO industry and cares deeply about getting the right people into the right positions. Jo has always been great to work with - responsive, detail orientated and passionate - and I will continue to use to her to help me find staff for key positions.
CHIEF EXECUTIVE OFFICER AT COPC ASIA PACIFIC INC
A little miracle has just happened to me - there was precisely one week between Abbi finding me on Linkedin and me getting a job offer. How often does this happen? As my experience shows, not that often. I credit this success to the professionalism of Abbi and JMR Global team. Abbi was extremely fast and yet detailed, the process of communicating with her was smooth and delightful. Somehow it felt different from other recruiters that JMR Global invested time into learning about me as a person, not just a function with a number of skills. Overall, a super pleasant experience with an even more pleasant outcome - I'm starting next week!
MARKETING MANAGER AT INTENT HQ
Who would not want to do business with someone who is relentlessly customer focused, creative, captivating, and conscientious? I've known and worked with Jo in multiple businesses from Australia, Europe to the US for 10 years now. Jo's relationships skills, ability to quickly understand needs of the organization and of the candidate including the un said needs, ensures a quality service and engagement from all parties. She is always candid in her feedback and acts as more of a business partner than recruiter. Trustworthy, knowledgeable of global market and importantly delivers exceptional people.
EVP AND GM AT SYKES ENTERPRISES
Jo has always provided fantastic results through her detailed knowledge of our industry. Jo additionally clearly understands requirements beyond any initial scope. Jo has an intrinsic capability to assimilate needs with additional requirements, effectively adding value, ideas and potential that the organisation does not often consider in a very open and honest way. A true partnering approach that is genuinely appreciated. A very engaged and pro-active player, Jo is highly recommended as a partner in sourcing.
VP OPERATIONS AUSTRALIA AT SITEL
I had the great pleasure of being recruited by Lindsey for my newest position. She has been fantastic since our first email. Lindsey was very helpful, diligent and hard working throughout the entire process. She provided me with outstanding support answering all questions, helping prep and debrief for interviews. It was great to have so much support during the process. I recommend Lindsey for both firms and candidates alike.
DIRECTOR OF SALES AT FITCH SOLUTIONS
Jo MacDonald is a pleasure to work with. She has outstanding experience in matching companies and talent. Beyond that, I found her particularly proactive, caring, and attentive to detail. She has a gift in building interpersonal relations with others... In all of our interactions, I felt like her only client. Jo is certainly someone I want to work with in the future.
AWARD-WINNING OPERATIONS LEADER-DELIVERING MULTIMILLION DOLLAR IMPACTS THROUGH DRAMATIC GROWTH/IMPRESSIVE TURNAROUNDS
Jo has a great understanding of the Contact Centre Industry and the pool of talent that exists. She is always able to provide a first class list for vacancies and takes personal accountability to ensure the quality of applicants is maintained. Jo always keeps the client fully informed of progress throughout the assignment and maintains pro-active contact so she is aware of the current business priorities and the potential opportunities this provides. I would recommend anyone looking to fill a vacancy in this segment to contact Jo.
HEAD OF CONSUMER & BUSINESS CUSTOMER SERVICES AT VODAFONE
Jo is a straight-talking, very smart person who has a laser focus on finding the right person for a job vacancy. She is fun too. Highly recommended.
NICK SHANAGHER - MANAGING DIRECTOR AT NEWSTRADE
I have worked with Jo for over 5 years and believe she delivers to my briefs with creativeness, passion and accuracy. The candidates she selects and delivers to the business have been thoroughly qualified on the basis of skills, experience and cultural fit, the latter of which sometimes gets lost with other recruiters I have dealt with. Jo is personable, open and honest in her approach and we work very much in partnership. I would highly recommend her professional and top quality services.
HR DIRECTOR AT BLACK SWAN DATA
Jo has and remains to be the first Recruitment Consultant I turn to when in need of roles since my first dealings with her. The ability Jo has to source and provide talent when recruiting for roles from Junior to Senior Management I have found is second to none, in addition to this those recruited through Jo have gone onto to add more value to the business then expected or initially recruited for. I continue to utilise Jo's services and often recommend her to colleagues and contacts to assist them with their recruitment needs.
NATIONAL MANAGER, CONTACT CENTRES AT QANTAS
I have had the very great pleasure of working with Lindsey and Jo for a very long time (15+ years) . They consistently recruit high calibre staff for us time and time again. In addition they offer a fantastic service which is clear, effective and hassle free. They listen and act on instruction and never give up. A traditional service with high quality values. You truly get what you pay for! I recommend Lindsey and Jo to anyone considering using their fantastic recruitment services, best in the industry in my opinion and many others. can't thank you both enough!!!
HEAD OF FINANCIAL SERVICES AT KAPLAN FINANCIAL
Jo positioned herself as a partner for the business that I was running at the time (Direct Sales Operations). She took time out to understand the dynamic nature business model and the competencies required by the business for recruiting talent. She often provided advice on where to source talent. Jo at Hay's was our point person whenever the business needed recruiting, which was normally each quarter but with alot of volume for call centre staff. When we need leadership talent (ie team leaders or call centre managers) she always leveraged her network to get the best people infront of us for interviews. I found Jo to be consistent and reliable and open to the demands we placed on a recruiter, which was to be our business partner.
DIRECTOR, BUSINESS DEVELOPMENT & BANKING AT GE CAPITAL CHINA
Jo quickly became a critical partner in our business, truly understanding and delivering against our cultural, performance and experience requirements. Jo hits with 100% strike rate and my only regret is that we didn't have greater opportunities to recruit from Jo.
DIRECTOR CONSUMER CONTACT CENTRES AT TELSTRA
Jo is unique in her approach to career moves. She has a wide network of solid relationships with clients, which means she can really get to the nub of an organisation and its culture. She also spends time in understanding and challenging what drives individuals. She marries the two uniquely for an effective outcome for both clients and candidates. From a candidate point of view, she is who you want managing your career moves. Extremely diligent, won't leave a stone unturned and a great person to work with.
DIRECTOR OF SALES EXCELLENCE AT LINK ASSET SERVICES (FORMERLY CAPITA ASSET SERVICES)
I asked for a referral from my network to assist with finding candidates in APAC, and Jo and I made contact. The work that Jo has done, and particularly the way that she has done it, has ensured that I will use Jo again at every possible opportunity in the future. Her ability to understand the brief stands out against the competition, and her prime focus is the satisfaction of the client and the candidate at every stage. Please contact me if you would like any more specific details. Thank you for all of your help, Jo.
RECRUITMENT MANAGER AT THE GAP PARTNERSHIP
Jo is a highly energetic, highly engaged and results-driven consultant. She has a wealth of recruitment experience, expert industry knowledge and a rolodex of contacts!! I worked with Jo for over four years and during this time she helped me fill several senior, business critical positions. During this time Jo did not act as a typical recruitment consultant but rather as an business partner; focused on identifying the right candidates for our company, rather that just filling a role. I would highly recommend Jo to any other organisation that is looking for a consultative individual with great commercial acumen and a fabulous sense of humour.
TALENT ACQUISITION MANAGER, ASIA PACIFIC AT TELETECH
Jo worked with me as I considered my next career move from AXA and supported me through a selection process with a large UK brand. Throughout Jo was completely focused on getting the right outcome for myself and her client. Headhunters can come across as pretty mercenary whereas Jo was obsessive about 'fit' and always contactable throughout the process. A refreshing experience. Highly recommended.
HEAD OF SERVICE DESIGN, PLANNING & IMPROVEMENT AT E.ON UK
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