Our Services

Jo MacDonald is the most organized and thorough recruiter I have had the opportunity to work with. Jo’s meticulous approach to the sharing of knowledge made my experience with her productive and satisfying. Due to the time difference, I was worried that key elements in the process would be lost, and or forgotten, however Jo continuously proved me incorrect. She made herself available at all agreeable hours and was painstakingly prepared every time we spoke. Jo’s comprehensive group of business connections allowed the process to move efficiently and effortlessly while working together. It’s not often you find a person both so exceptionally talented as well as exceedingly motivated to find the proper candidate for a certain position. She managed my expectations while delivering honest and frank feedback. Most critical is her unwillingness to simply fill a position. Jo believes that it is her job to find that perfect person, and in doing so, holds herself to an extremely high standard. I cannot recommend her highly enough.

MICHAEL KAMINS
MANAGING PARTNER AT THE GAP PARTNERSHIP

Jo is a fantastic recruiter, and I recommend her without hesitation. Jo has placed me in a dream job; a role which fits my career objectives, and where I am a cultural fit. Importantly, I am contributing to my employer's strategy and have done so from the word go. Jo is a skilled networker, with a wide established network. In fact, Jo placed me in my current role (based in London) from my home in Australia. Jo is open, honest and straight-talking. I trusted throughout the process that Jo was balancing the needs of her client with my needs as a candidate. Jo communicates well and kept me updated throughout the process, including discussing things at all ends of the day and night. This meant that I had all the information I needed to succeed, and that my current employer filled a role! Jo's strengths are her ability to understand the culture in place the ensure fit as well as the technical requirements the role calls for. In the event I ever choose to move on, I know who I'll be calling.

ANDREW RONFELDT
SENIOR MANAGER BUSINESS DEVELOPMENT AT LEGO GROUP

Lindsey and her partner Jo are phenomenal! They were knowledgeable, diligent and incredibly helpful throughout the process. Working with them was a pleasure from day one, and I was continually amazed by their commitment and level of support. They were a true partner and valuable resource. I would highly recommend them to both candidates and organizations alike. They are consummate professionals and would be asset to any team. I hope to have the opportunity to work with them again in the future.

AMY SMITH
SENIOR DIRECTOR, STRATEGIC ACCOUNTS AT REVTRAX

I have worked with Jo in both the capacity of being the candidate and the recruiter. I have found that in dealing with Jo, that her personal touch when dealing with her candidates and clients is one of the key things that separate her from the rest of the pack and make her such a fantastic recruitment provider. Even though Jo is based on the other side of the world, distance is no boundary and I find her to be accessible and flexible with timings. Jo gives clear communication about the job brief and company, manages my expectations, and is very open and honest about the roles and candidates. It is clear that Jo has high integrity, which ensures me that both the candidate and the client win. I have no hesitation in recommending Jo to anyone who might be either looking for a strong candidate to fill a business need or who may be looking for another opportunity for themselves.

SEAN ARMSTRONG
EXECUTIVE DIRECTOR AT TELETECH

I had the pleasure of working with Jo several months ago, when she approached me with a job proposition that was an exact match for my skills and experience. Throughout the whole selection process she was prompt with providing updates and feedback and was open and honest in her communication. Jo built a relationship in a very short time and created an atmosphere of trust, where I felt she was also working in my best interest, while aiming to deliver the right fit of her client. Jo managed expectations extremely well and would provide useful advice in a delicate and adequate manner, when and where needed. I would confidently recommend her to anyone looking for partner to manage their career move.

BILYANA ANDREEVA-MITEVA
HEAD OF BULGARIA OPERATIONS, SITE DIRECTOR AT WILLIAM HILL

Jo is one of the rare breed of recruitment consultants who actually understand what senior executives need. She has a wide range of contacts throughout the contact centre and BPO industry and cares deeply about getting the right people into the right positions. Jo has always been great to work with - responsive, detail orientated and passionate - and I will continue to use to her to help me find staff for key positions.

IAN AITCHISON
CHIEF EXECUTIVE OFFICER AT COPC ASIA PACIFIC INC

A little miracle has just happened to me - there was precisely one week between Abbi finding me on Linkedin and me getting a job offer. How often does this happen? As my experience shows, not that often. I credit this success to the professionalism of Abbi and JMR Global team. Abbi was extremely fast and yet detailed, the process of communicating with her was smooth and delightful. Somehow it felt different from other recruiters that JMR Global invested time into learning about me as a person, not just a function with a number of skills. Overall, a super pleasant experience with an even more pleasant outcome - I'm starting next week!

NATALIA KUZNETSOVA-RICE
MARKETING MANAGER AT INTENT HQ

Who would not want to do business with someone who is relentlessly customer focused, creative, captivating, and conscientious? I've known and worked with Jo in multiple businesses from Australia, Europe to the US for 10 years now. Jo's relationships skills, ability to quickly understand needs of the organization and of the candidate including the un said needs, ensures a quality service and engagement from all parties. She is always candid in her feedback and acts as more of a business partner than recruiter. Trustworthy, knowledgeable of global market and importantly delivers exceptional people.

JIM FARNSWORTH
EVP AND GM AT SYKES ENTERPRISES

Jo has always provided fantastic results through her detailed knowledge of our industry. Jo additionally clearly understands requirements beyond any initial scope. Jo has an intrinsic capability to assimilate needs with additional requirements, effectively adding value, ideas and potential that the organisation does not often consider in a very open and honest way. A true partnering approach that is genuinely appreciated. A very engaged and pro-active player, Jo is highly recommended as a partner in sourcing.

DAVID DALEY
VP OPERATIONS AUSTRALIA AT SITEL

I had the great pleasure of being recruited by Lindsey for my newest position. She has been fantastic since our first email. Lindsey was very helpful, diligent and hard working throughout the entire process. She provided me with outstanding support answering all questions, helping prep and debrief for interviews. It was great to have so much support during the process. I recommend Lindsey for both firms and candidates alike.

BRIAN GELSOMINO
DIRECTOR OF SALES AT FITCH SOLUTIONS

Jo MacDonald is a pleasure to work with. She has outstanding experience in matching companies and talent. Beyond that, I found her particularly proactive, caring, and attentive to detail. She has a gift in building interpersonal relations with others... In all of our interactions, I felt like her only client. Jo is certainly someone I want to work with in the future.

DANIEL DOUGHERTY
AWARD-WINNING OPERATIONS LEADER-DELIVERING MULTIMILLION DOLLAR IMPACTS THROUGH DRAMATIC GROWTH/IMPRESSIVE TURNAROUNDS

Jo has a great understanding of the Contact Centre Industry and the pool of talent that exists. She is always able to provide a first class list for vacancies and takes personal accountability to ensure the quality of applicants is maintained. Jo always keeps the client fully informed of progress throughout the assignment and maintains pro-active contact so she is aware of the current business priorities and the potential opportunities this provides. I would recommend anyone looking to fill a vacancy in this segment to contact Jo.

PAUL GREIG
HEAD OF CONSUMER & BUSINESS CUSTOMER SERVICES AT VODAFONE

Jo is a straight-talking, very smart person who has a laser focus on finding the right person for a job vacancy. She is fun too. Highly recommended.

NICK SHANAGHER - MANAGING DIRECTOR AT NEWSTRADE

I have worked with Jo for over 5 years and believe she delivers to my briefs with creativeness, passion and accuracy. The candidates she selects and delivers to the business have been thoroughly qualified on the basis of skills, experience and cultural fit, the latter of which sometimes gets lost with other recruiters I have dealt with. Jo is personable, open and honest in her approach and we work very much in partnership. I would highly recommend her professional and top quality services.

DI MILLIARD
HR DIRECTOR AT BLACK SWAN DATA

Jo has and remains to be the first Recruitment Consultant I turn to when in need of roles since my first dealings with her. The ability Jo has to source and provide talent when recruiting for roles from Junior to Senior Management I have found is second to none, in addition to this those recruited through Jo have gone onto to add more value to the business then expected or initially recruited for. I continue to utilise Jo's services and often recommend her to colleagues and contacts to assist them with their recruitment needs.

MAT CONN
NATIONAL MANAGER, CONTACT CENTRES AT QANTAS

I have had the very great pleasure of working with Lindsey and Jo for a very long time (15+ years) . They consistently recruit high calibre staff for us time and time again. In addition they offer a fantastic service which is clear, effective and hassle free. They listen and act on instruction and never give up. A traditional service with high quality values. You truly get what you pay for! I recommend Lindsey and Jo to anyone considering using their fantastic recruitment services, best in the industry in my opinion and many others. can't thank you both enough!!!

NICOLA CAESAR
HEAD OF FINANCIAL SERVICES AT KAPLAN FINANCIAL

Jo positioned herself as a partner for the business that I was running at the time (Direct Sales Operations). She took time out to understand the dynamic nature business model and the competencies required by the business for recruiting talent. She often provided advice on where to source talent. Jo at Hay's was our point person whenever the business needed recruiting, which was normally each quarter but with alot of volume for call centre staff. When we need leadership talent (ie team leaders or call centre managers) she always leveraged her network to get the best people infront of us for interviews. I found Jo to be consistent and reliable and open to the demands we placed on a recruiter, which was to be our business partner.

FIDAA HADDAD
DIRECTOR, BUSINESS DEVELOPMENT & BANKING AT GE CAPITAL CHINA

Jo quickly became a critical partner in our business, truly understanding and delivering against our cultural, performance and experience requirements. Jo hits with 100% strike rate and my only regret is that we didn't have greater opportunities to recruit from Jo.

BRADY JACOBSEN
DIRECTOR CONSUMER CONTACT CENTRES AT TELSTRA

Jo is unique in her approach to career moves. She has a wide network of solid relationships with clients, which means she can really get to the nub of an organisation and its culture. She also spends time in understanding and challenging what drives individuals. She marries the two uniquely for an effective outcome for both clients and candidates. From a candidate point of view, she is who you want managing your career moves. Extremely diligent, won't leave a stone unturned and a great person to work with.

VERONICA WARDELL
DIRECTOR OF SALES EXCELLENCE AT LINK ASSET SERVICES (FORMERLY CAPITA ASSET SERVICES)

I asked for a referral from my network to assist with finding candidates in APAC, and Jo and I made contact. The work that Jo has done, and particularly the way that she has done it, has ensured that I will use Jo again at every possible opportunity in the future. Her ability to understand the brief stands out against the competition, and her prime focus is the satisfaction of the client and the candidate at every stage. Please contact me if you would like any more specific details. Thank you for all of your help, Jo.

IAN MOUNTFORD
RECRUITMENT MANAGER AT THE GAP PARTNERSHIP

Jo is a highly energetic, highly engaged and results-driven consultant. She has a wealth of recruitment experience, expert industry knowledge and a rolodex of contacts!! I worked with Jo for over four years and during this time she helped me fill several senior, business critical positions. During this time Jo did not act as a typical recruitment consultant but rather as an business partner; focused on identifying the right candidates for our company, rather that just filling a role. I would highly recommend Jo to any other organisation that is looking for a consultative individual with great commercial acumen and a fabulous sense of humour.

ALISSA PATOULIOS
TALENT ACQUISITION MANAGER, ASIA PACIFIC AT TELETECH

Jo worked with me as I considered my next career move from AXA and supported me through a selection process with a large UK brand. Throughout Jo was completely focused on getting the right outcome for myself and her client. Headhunters can come across as pretty mercenary whereas Jo was obsessive about 'fit' and always contactable throughout the process. A refreshing experience. Highly recommended.

DARREN CORNISH
HEAD OF SERVICE DESIGN, PLANNING & IMPROVEMENT AT E.ON UK