JMR Partners with BorderlessCX Leadership Summit 2026 in Athens

JMR Talent Solutions is partnering with the inaugural BorderlessCX Leadership Summit, taking place in Athens on 24–25 September 2026.

JMR Founder and CEO Jo MacDonald will join the “Scaling Without Losing Yourself” panel, alongside senior leaders from across customer experience, technology and business transformation. The discussion will explore how organisations can scale while maintaining the culture and identity that support their success.

The invitation-only summit brings together leaders from across industries and geographies to discuss AI, changing operating models, customer experience, talent and business transformation. Across two days, the programme will cover topics including agentic AI, AI governance, human judgement, adaptive operating models, fraud, adoption and value creation.

A Working Forum For Business Transformation

BorderlessCX describes the summit as a working forum, bringing together executive roundtables, keynotes, live panels and fireside conversations focused on practical discussion and exchange.

The two-day programme will cover topics including agentic AI in customer experience, adaptive operating models, organisational transformation, AI governance, human judgement, fraud, adoption and value creation. Jo MacDonald will join the “Scaling Without Losing Yourself” panel, exploring how organisations can scale while maintaining the culture and identity that support their success.

While AI features prominently across the agenda, the discussion extends into the organisational impact of these technologies. Changes in technology and operating models can influence how work is structured, where decisions are made and the capabilities organisations need.

This makes leadership and workforce capability an important part of the wider transformation conversation.

The summit will bring together leaders from across the CX, technology and business services landscape, including organisations such as HP, eBay, Foundever, Philip Morris, iQor and Genesys.

The BorderlessCX Leadership Summit takes place in Athens on 24–25 September 2026 and is by invitation only.

JMR supports organisations navigating these workforce challenges through tailored solutions across permanent, non-permanent and talent infrastructure needs.

Explore our Talent Solutions to learn more about how JMR can support your organisation.